Travelovista.com
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Contact Information
Travelovista, Inc.
G-7A Vinoba Marg
C-Scheme
Jaipur - 302 001
(Rajasthan) INDIA
Tel: +91 (141) 360860
Fax: +91 (141) 408860
Email us »
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Frequently Asked Questions |
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Pre-reservation questions:
- Do I have to first "register" or become a
"member" to browse Travelovista.com?
Not at all. Unlike many other websites, we are NOT interested in building up a database of all visitors to our site, and then spamming their mailboxes. We take our Privacy Policy seriously, and prefer to utilize our energies to further enhance our services.
It's only when you submit a reservation request to us, that we ask you to register for FREE. This is required for logging into the Member Center and confirming/modifying your bookings. For more information, please read How does your reservation system work? below.
- Why do you have separate
tariffs in Indian Rupees and U.S.Dollars?
Several hotels have differential pricing which may not adhere to the current exchange rate. Prices in Indian Rupees are applicable only to those domiciled in India - whether Indian nationals or foreign nationals with a certificate of registration. US Dollar prices are applicable for Non-Resident Indians and Foreign Nationals.
- I don't want the Special Offer of Free
Breakfast that XYZ hotel is offering.
Can't you simply reduce the room tariff?
It MAY be possible in certain hotels. Please mention so in the Comments box while submitting your reservation request.
- Why am I getting "cookie"
warnings?
To use our reservation system, it is necessary to accept cookies. You may have either disabled cookies in your browser, or declined to accept our cookie. Please edit your browser options/preferences, enable cookies, and refresh the page on which you got the error. For more information on cookies and how we use them, please read our Privacy Policy.
- How does your
reservation system work?
Shortlist tours, hotels & cars by clicking the ADD to ENQUIRY CART button and continue browsing. Once you are done, click ENQUIRY CART (on the top of each page), and follow the instructions provided therein to submit your reservation request. You will be asked to provide your Login Name and Password. If you are not an existing member, you can register without leaving the page. No payment is required at this stage.
After processing your request, we will make provisional bookings for you, update your Reservation Status and notify you by email. You are then required to login within 2 days to the Member Center and confirm the bookings. You need to pay ONLY when YOU confirm. Once your full payment is received, you will be able to print out the Service Voucher to avail the ordered services.
- What are "credits"? Are they transferable?
We value your business, and to show our appreciation, we credit 2% of your travel bill to your account, which you can redeem against your next reservation at Travelovista.com. Credits CANNOT be transferred. However, you may utilize your credits by making reservations for your friends through your Login Name.
Credits are calculated on the pre-tax figure and are made available AFTER you have availed the services. Credits have to be utilized within one year from the issued date and are not applicable on Hotel Hot Deals. While Travelovista reserves the right to not issue credits and discontinue this offer at its discretion, existing credits can be utilized within the given 1 year period.
Let's say, you make book a package tour worth $2500. After you have completed the tour, we will credit $50 (2% of $2500) to your account, which you can check by logging into your Member Center. Now, whenever you next make a travel reservation on our site, you can take a $50 discount off your bill! Or, if you like, you can accumulate Credits and apply them at a later date.
- Can I reserve for someone else?
Sure. While submitting your reservation request, you are asked to provide the traveler's name. This is used for making provisional reservations. When you confirm the bookings, we also ask you to confirm the traveler's name once again. This is to give you additional flexibility for reserving different services for different people. And also enable you to utilize your credits, if any, by reserving for your friends.
Post-reservation questions:
- How long do you take to confirm availability
status?
Normally within 1 to 2 business days. However, you will appreciate that we are dependent on various agencies to confirm availability, and the response time may vary. Your requested dates and room category may also be a factor. If more than 72 hours have elapsed, please click the Feedback link in your Member Center.
- How do I change my confirmed reservations?
You will find links for modifying and deleting your bookings on the Reservation Status page in your Member Center. Please remember that Modifications are treated as cancelled and re-booked, and cancellation charges MAY apply.
Payment questions:
- Which Credit Cards do you accept?
Currently, VISA and MasterCard - both Indian Rupees and International cards.
- When do you charge my Credit Card?
Your credit card is charged ONLY when you confirm your provisional reservation. This is required to guarantee your booking. Moreover, since your hotel room and taxes are prepaid, you will only owe the hotel for incidental charges while checking out.
- Is my credit card information secure?
Absolutely. Credit card processing is handled by our parent company IndoLinks, Inc. using Verisign-certified 128-bit Secure Socket Layer (SSL) encryption. SSL transmits data in an encoded format that prevents eavesdropping or data theft. Once received by the secure server, your credit card number is never transmitted over the Internet again. We do not store your credit card information with us.
- I don't feel comfortable transmitting my credit card
information over the Internet. What other payment options do you offer?
If you have any apprehensions in paying online, you may give your credit card details by Telephone (+91-141-360860) or FAX (+91-141-408860) to our Billing Department.
Customers outside India can remit funds by Wire Transfer. Indian customers may pay by Demand Draft or deposit their cheques in an HDFC Bank branch in their city.
